Return & Exchange Policy
🔄 Return & Refund Policy
At Hueslife, we want you to feel confident when shopping with us. If you need to request a return or exchange, please review the policy below and contact our customer service team before sending any item back.
📅 7-Day Return & Exchange Request
If you would like to request a return or exchange, please contact us by email within 7 days of receiving your order.
Our customer service team will respond within 24 hours on business days and provide you with the next steps and return instructions.
⚠️ Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.
📦 Return Eligibility
To be eligible for a return or exchange, the item must meet the following conditions:
✔ Unworn and unwashed
✔ In its original condition
✔ No stains, odors, damage, or visible signs of wear
✔ Original tags, packaging, and hygiene or security labels remain intact, where applicable
For hygiene reasons, intimate apparel that has been worn, washed, stained, damaged, or shows signs of use cannot be returned or exchanged.
🔍 All returned items will be inspected after they arrive at our warehouse.
💕 Size, Fit or Change of Mind
We understand that sometimes the size, fit, or style may not be quite right.
If you ordered the wrong size, changed your mind, or are not satisfied with the fit or style, you may request a return or exchange within 7 days of receiving your order, provided that the item meets the return eligibility requirements above.
📌 For returns or exchanges that are not related to a product defect or an incorrect item, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
⚠️ Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
✔ Your order number
✔ A brief description of the issue
✔ Clear photos showing the problem
Once the issue has been confirmed, we will provide an appropriate solution.
If a return or exchange is required due to our error or a product quality issue, Hueslife will cover the related return shipping cost.
🔁 Exchanges
Eligible items may be exchanged for another size or product, subject to availability.
Please contact us within 7 days of receiving your order before returning the item.
Our customer service team will review your request and provide the return instructions.
💳 Refunds
Once your return has been received and inspected, we will notify you of the result.
If the return is approved, the refund will be issued to your original payment method.
⏳ Please note that the time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
🛑 Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
✔ Orders that have not yet been shipped may be cancelled for a full refund to the original payment method.
📦 Once an order has been shipped, it can no longer be cancelled and will need to follow the return process described above.
📧 Contact Us
If you have any questions about a return, exchange, refund, or your order, please contact our customer service team:
📧 hues@hueslife.com
⏰ We will respond within 24 hours on business days.