Shipping Policy
This page addresses common questions and concerns regarding shipping methods, delivery times, costs, customs, taxes, and potential delivery issues. If you have any questions, please click on the relevant link for more detailed information. If your issue is not resolved, please send us an email using the contact form at the bottom of the page.
Shipping Methods
- How can I modify the shipping method?
- Why can't I select Expedited or HUES Delivery?
- What are the available shipping methods?
Shipping Time and Freight
- How do I verify the shipping cost?
- How do I check the shipping time?
- Why haven't I received my package yet?
Customs & Taxes
- Who is responsible for paying the tariff?
- Can I refuse to pay the tariff?
- Why am I being charged an additional fee upon delivery?
Common Delivery Problems
- What should I do if my package is lost?
- How do I track my order?
- Can I change the shipping details after the package has been shipped?
- What should I do if I received the wrong item?
- What should I do if the package is damaged or opened upon delivery?
- The tracking information shows that the package has been signed for, but I haven't received it. What should I do?
- What if I am unable to sign for the package?
- Can I get a refund if the package is destroyed or returned?
- Can I refuse to accept the package if I no longer want the product?
For further assistance, please contact us via email[HUES@hueslife.com] at the bottom of this page.