Why haven't I received my package yet?
The shipping time is not the total delivery time.
Total time (estimated) = processing time (estimated) + shipping time (estimated).
The shipping time provided is an estimate based on past experience and does not guarantee delivery within that timeframe. International shipping times can be affected by factors such as bad weather, flight delays, or extended customs clearance times, which are beyond our control.
If your package is still within the expected timeframe, please be patient. You can track your package using the tracking number provided on the order details page or in the shipping notification email at the following website:
If the tracking status has not updated for a long time or shows an abnormality, please contact the shipping company or reach out to us for assistance.